18% of all chat users will buy and chat users buy 25-39% more.
60-80% of chat users would not have made a purchase without the chat-service.
Our product Live chat will pay for itself many times over.
Typically, only a small portion of website visitors will become customers.
According to Forrester Research, more than half of consumers said they will reject their purchases unless they receive a quick answer to their question about the product (Making proactive chat work, 2010).
However, at present the vast majority of online retailers offer customer support by email only ([email protected]) or via a contact form (complete and submit).
Our Chat Customer Service Agents are active and can approach a potential customer with a chat invite (just as a sales person in a high street store would approach a browsing customer).